We recommend: user interviews

  • 6-8 individuals
  • Results in 2 to 3 weeks
  • Allows you to have spontaneous reactions and to dig into specific elements with personalized follow-up questions locally or in your key markets
  • Interview duration: 45 minutes
  • 1 user and 1 professional facilitator
  • By phone, visio, or face to face
Learn more about this UX method

Of course, this little exercise has its limits.
For tailor-made advice, do not hesitate to contact our experts.

Ask for a tailor-made advice
"It's very important to listen to our users so that we can always be at the forefront and really meet their expectations. Without the users, our brand is finished.”

- Régis Koenig, Director of Service Policy and Customer Experience at Fnac Darty

"Working with Ferpection felt like being part of the team. Whatever the project, they throw themselves in 100%, starting with a true sense of what their customers are looking for."

- Amandine Spinas, Customer Research Manager at BPCE Finance