Our teams remain available (by phone, mail or video conference) and our remote user testing solutions are the perfect way to keep your research going. Take care of yourself. Client contact: +33 1 76 40 00 15 [email protected]

Let's puzzle out your user experience
and ensure your success

Get high quality feedback in no time on your prototypemobile applicationwebsitestore experiencecustomer supportprototype

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Get your UX research in a few days

qualitative and quantitative research with consulting tailored to your needs

We find the correct qualitative or quantitative method for your UX research

We define

the research approach that fits your needs

We recruit users who are specifically geared towards your user testing.

We recruit

your B2B, B2C or internal users

We carry out the qualitative or quantitative research.

We carry out

user testing, user interviews, focus groups, quantitative surveys

Our UX researchers and product designers optimise your user experience.

We recommend

custom-made modifications to optimise your project

User tests ROI: +40 % of customer satisfaction UX White Paper: Listen to your users to improve your agility

We tailor our UX research methods to your needs

Test the platform for free

Agile follow-up interface of Ferpection's tester feedback.

Our happy clients

Meetic
“Through Ferpection research, we were able to understand our new users' experience and make sure we could deliver a roadmap that meets customers' expectations.”

- Céline Bonnevay, Head of Mobile at Meetic

Darty
“It is essential to listen to our users to maintain our advantage and meet their expectations. Without users, our brand is over.”

- Régis Koenig, Services Policy and User Experience Director at Fnac Darty

But
“The benefit of working with Ferpection is to have very clear user feedback and to be able manage to take quick, impactful decisions.”

- Romain Levert, Project Manager at But

Moulin Rouge
“The Ferpection UX research helped us to significantly rethink how we should present our product online.”

- Marion Guicheteau, Product Manager at Moulin Rouge

Learn all about user research with our UX blog

Why do UX research?

Diversity of UX research methods

Diversity

Choose from our 4 different UX research methods

Each UX research method we propose is totally different. You must start by establishing your goals and what you really want to learn from the study. Let us help you choose between our 4 different research UX research methods (1to1 interview, user crowdtesting, focus group and quantitative survey).

Rely on our experts

Quality

Trust our experts for the job

Our Customer Success Management team will help you succed in your studies. They are here to answer your questions and assure your test protocol is optimised. Each study, from its launch to its delivery, is our core business.

Quick research

Speed

Get feedback in 5 to 15 days

You have no time to waste, and your project launch or website / application redesign awaits. That's why we've reduced the timing of a remote user test to 7 days.

Simple interface

Simplicity

Launch your test in a few clicks

As you have nothing to install, you can have all your digital or physical touch points tested: website, mobile application, connected terminals, chatbot, stores, customer service ...

Agile methods

Agility

Recover your results on our online platform

In our agile rendering interface, you can view the testers' feedback, filter by page and / or category, but also consult the statistics and our summary report.

Autonomous client

Autonomy

Have the ability to manage your studies yourself

Our platform is so intuitive that some of our customers manage the qualitative data analysis themselves, as well as the creation of a new study (remote tests only).

Cutomised client support

Customer Support

Get advice from our experts

Your dedicated Ferpection Consultant can also take care of the analysis of the qualitative data, it's synthesis, the UX recommendations, the production of a complete report, and if necessary, the creation of models which illustrate its proposals of optimization of your site / app.

Priorise your redesign roadmap

Prioritisation

Target what is essential to your clients

Listening to your current and prospective customers, and understanding the main problems they face on your website, will help you prioritise the projects for your development roadmap and your AB testing roadmap.

Targeting

Targeting

We help you listen to your core target

Listen to your B2C, B2B and B2E users in 40 countries through our community of 200 000 testers, external recruitment or your own customer files.