qualitative and quantitative research with consulting tailored to your needs
the research approach that fits your needs
your B2B, B2C or internal users
user testing, user interviews, focus groups, quantitative surveys
custom-made modifications to optimise your project
“Through Ferpection research, we were able to understand our new users' experience and make sure we could deliver a roadmap that meets customers' expectations.”
- Céline Bonnevay, Head of Mobile at Meetic
“It is essential to listen to our users to maintain our advantage and meet their expectations. Without users, our brand is over.”
- Régis Koenig, Services Policy and User Experience Director at Fnac Darty
“The benefit of working with Ferpection is to have very clear user feedback and to be able manage to take quick, impactful decisions.”
- Romain Levert, Project Manager at But
“The Ferpection UX research helped us to significantly rethink how we should present our product online.”
- Marion Guicheteau, Product Manager at Moulin Rouge
Choose from our 4 different UX research methods
Each UX research method we propose is totally different. You must start by establishing your goals and what you really want to learn from the study. Let us help you choose between our 4 different research UX research methods (1to1 interview, user crowdtesting, focus group and quantitative survey).
Trust our experts for the job
Our Customer Success Management team will help you succed in your studies. They are here to answer your questions and assure your test protocol is optimised. Each study, from its launch to its delivery, is our core business.
Get feedback in 5 to 15 days
You have no time to waste, and your project launch or website / application redesign awaits. That's why we've reduced the timing of a remote user test to 7 days.
Launch your test in a few clicks
As you have nothing to install, you can have all your digital or physical touch points tested: website, mobile application, connected terminals, chatbot, stores, customer service ...
Recover your results on our online platform
In our agile rendering interface, you can view the testers' feedback, filter by page and / or category, but also consult the statistics and our summary report.
Have the ability to manage your studies yourself
Our platform is so intuitive that some of our customers manage the qualitative data analysis themselves, as well as the creation of a new study (remote tests only).
Get advice from our experts
Your dedicated Ferpection Consultant can also take care of the analysis of the qualitative data, it's synthesis, the UX recommendations, the production of a complete report, and if necessary, the creation of models which illustrate its proposals of optimization of your site / app.
Target what is essential to your clients
Listening to your current and prospective customers, and understanding the main problems they face on your website, will help you prioritise the projects for your development roadmap and your AB testing roadmap.
We help you listen to your core target
Listen to your B2C, B2B and B2E users in 40 countries through our panel of 250 000 testers, external recruitment or your own customer files.