"The design thinking approach proposed by Ferpection helped us to understand our targets for this application launch, to focus on one target rather than another, to establish precise profiles and to prioritise the functionalities that would make us stand out from the likes of Waze. I am satisfied with the way the project was carried out: method, breakdown, understanding of our problem, reactivity, precise restitution, readable supports, everything is there. In short, this is not a study to please ourselves, it is a concrete tool for our mobile application."
- Bryan Body, Product Lead Bip&Go
"We partnered with Ferpection on strategic subjects. They were able to conduct international exploratory researches impeccably while offering an innovative analysis framework, which deeply helped structure our strategic thinking and our roadmap."
"We got in touch with Ferpection in order to identify the optimization points in our application SIMA, targeted for our maintenance staff. With efficiency and flexibility, they conducted testing with their user testers and interviewed our staff in order to guranatee a fluid experience that meets our users needs.”"
- Marie Bouard, Paris City Council
"Ferpection's user research allowed us to confirm the choices we took during the redesign of our applications and test them with real users.""
- Nicolas Haese, Head of Mobile at Leroy Merlin
Why do an individual user interview with Ferpection?
We are specialists in remote and face-to-face UX research.
A specialised facilitator will lead the user interviews.
The heart of our activity is the UX study of digital interfaces. We realised more than 700 studies of websites, mobile applications, but also chatbots, terminals and connected objects.
Beyond the digital, we master the study of the entire customer journey: media, website, store, customer service, app, ...
Discover our other UX research methods
* Licence/Copyrights: Freepik
You have a project and wish to adopt a user-centric approach?