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Consulting service: UX audit

Evaluate your existing product

To prepare for a redesign, make major changes to an experience effectively, or evaluate your product after launch, it is important to identify its strengths and weaknesses.

UX audit, based on our expertise and your users, allows you to capitalize on what already exists to improve the value of your experience.

Identify the strengths and weaknesses of your existing product with an UX audit

The objectives of an UX audit

(non-exhaustive list of examples)

  • UX audit to identify where your users are leaving your journey

    Optimize your conversion rates

  • Continue to improve your product after launch

    Improve your post-launch product

  • Stay in tune with user expectations

    Integrate changing user expectations into your offer

  • Identify how to adapt your product to another market

    Adapt user journeys to develop in another country

  • The UX audit to prepare your redesign

    Identify flaws while capitalizing on strengths with a view to an overhaul

  • An UX audit can come from other objectives

    And many others depending on your project

Looking to do an UX audit?

Your deliverables

(non-exhaustive list of examples)

  • Curve with the stages of your user journey

    A clear vision of your user journeys and points of friction

  • What are the levers and brakes on your offer

    A review of your value proposition

  • Which changes to prioritize

    A mapping to prioritize your areas of optimization

  • Access to all user feedback on our platform

    Detailed and post-moderated user feedback

  • How to optimize a page of your journey

    Visual recommendations to prepare your redesign

  • Perception of each image item

    Analysis of perception and brand image

Selection of functionalities to develop according to the chosen core target

Discover our customer case on iterative tests

Lacoste continuously optimizes its customer journey through recurrent user tests.

Lacoste case study

An UX audit in practice

  • Timing

    Starting at 2 weeks

  • Price

    Starting at €9,000

  • International
    • Europe
    • North America
    • South America
    • Asia
    • Africa
    • Australia
  • Typology of target
    • BtoB targets
    • BtoC targets
  • Project type
    • Digital projects
      • Desktop or mobile
      • Live

Example of UX method

Each process is tailor-made according to your needs.

  • Define your goals

    Define study objectives Framing

  • Project step

    Identify the points of friction of your user experience With an analysis of your web data

  • Project step

    Evaluate the experience and understand the points of friction With remote user test

  • Receive our recommendations

    Define the axes of optimization With UX analysis and recommendations

UX Audit with Ferpection : they talk about it

"Exploring key markets such as US and China, Ferpection's usability tests empowered us with testing and international validation of our key hypothesis during the e-commerce relaunch project for one of our luxury customers."

- Rémy Huynh, Program Director AKQA

Moulin rouge
"Ferpection's UX research helped us to significantly rethink how we should present our product online"

- Marion Guicheteau, Product Manager Moulin Rouge

A synergy of expertise for your projects

  • #

    Anaïs Valentin

    User Research Director

    Understanding of the need and framing

  • #

    Anne-Laure Januel

    Lead UX Research Consultant

    Project management

  • #

    Manon Petit

    Head of Operations

    Project management

  • #

    Estefanía Giménez

    UX Research Consultant

    Project management

  • #

    Matthieu Louise

    UX Research Consultant

    Analysis and recommendations

  • #

    Mathieu Lombard

    Lead UX Research Consultant

    Analysis and recommendations

All Ferpection consultants are here to help you with their expertise