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Remote user testing

Research methodology

  • 10-30 users according to targeting, for each given country
  • Results in 7 to 10 business days
  • Provides user feedback in a record time and on a wide sample of users testing in their everyday environment
  • Scenario with 3 to 10 steps
  • Collect 100 to 300 positive or negative feedback
  • Post-moderated
Users follow objectives through a test protocol and describe their experience by giving positive and negative feedback. It is also possible to compare different versions or competing services.

What type UX research can you do with remote user testing?

Here are some non-exhaustive examples:

UX test

UX test

To identify possibilities of improvement on a mock-up, a prototype or a live version, for mobile or desktop.

Mystery shoppers

Mystery shoppers

Test an offline service (store or telephone) and detect the frictions of the customer journey.

Test produit physique

Physical product test

To understand the use and expectations around the product.

Exploratory test

Exploratory test

Have feedback on habits in a specific situation, like a logbook.

Deliverables of a remote user test

Included:

  • User Score
  • Detailed and illustrated user feedback by steps
  • Interactive online report

Optional:

  • Video feedback
  • In-depth analysis of feedback
  • International and translations
  • Custom UX recommendations: wireframes, journey optimisation, benchmark, information architecture rework...
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How does this UX research takes place?

  • The kick-off call allows us to define with you your objectives, the user journey to be tested and the profiles you wish to target.
  • We write the testing protocol based on this exchange, which is then validate by both sides.
  • We recruit users - from your local market or in your key markets - through our panel or partners.
  • Each user tests the website, mobile app or offline services in real-life conditions: home, workplace or other for online tests and in stores for mystery clients.
  • The user then enters in the Ferpection platform the main problems and compliments he met during his experience.
  • Each feedback is approved or rejected by a moderator based on quality.
  • At the end of the study, you have access to the platform to consult the verbatim feedback of each tester, illustrated by screenshots, photos or videos.
  • Different levels of analysis, UX recommandations and presentation meetings are available to fit your needs.
User studies are generally done in four main stages; the choice of the UX research method, the targeting of the users, the recovery of the qualitative data and finally the analysis of this qualitative data.

Who can you target with remote user testing?

End customer (B2C)
End customer
(B2C)
Professional customer (B2B)
Pro customer
(B2B)
Internal customer (B2E)
Internal customer
(B2E)

When can you activate remote user testing?

Concept
Concept
Prototype
Prototype
Pre-Launch
Pre-Launch
Post-Launch
Post-Launch

Why do remote user testing?

  • Test the customer experience on a competing site (or application)
  • Test and compare multiple versions
  • Measure the product appreciation
  • Diagnose the obstacles and frustrations of the experience
  • Validate user appreciation
  • Check the experience on a large number of devices
  • Test the understanding of the interface
  • Prioritise new features
  • Ensure usability
  • Predict the user note
  • Test the perception of the design
  • Test the information architecture
  • Quickly conduct global research in various countries

Learn more with our article: User Testing: What, When and How?

They made a remote user testing with Ferpection

BPCE
"Working with Ferpection felt like being part of the team. Whatever the project, they throw themselves 100% in, starting with a true sense of what their customers are looking for."

- Amandine Spinas, Customer Research Manager at BPCE Finance

Kiabi
"Ferpection precisely captured our needs and delivered precious KPI for our specific use case. Moreover, their tool is as simple as it gets while the "one pager" was ideal to share essential information with our management in the most impactful way!"

- Kévin Galant, UX/UI Designer Kiabi

Puma
"Thanks to these usability tests, we received precise and solid answers to our questions. The UX research was fast and we now have clear insightful data to share with our partner and management."

- Gautier Gaschaud, E-Trade Marketing Puma

Wonderbox
"We called on Ferpection to provide us with qualitative and quantitative feedback. We had feedback from about 30 people and 300 verbatims, which enabled us to validate certain points following the redesign."

- Mathieu Lecollaire, Responsable UX chez Wonderbox

Why do remote user testing with Ferpection?

  • The remote UX test is the specialty of Ferpection.
  • We started with this, before extending our offer and our expertise to other UX research methodologies.
  • More than 700 user tests were conducted by our UX consultants.
Diversity
Diversity
Quality
Quality
Speed
Speed
Simplicity
Simplicity
Agility
Agility
Autonomy
Autonomy
Support
Support
Prioritisation
Prioritisation
Targeting
Targeting

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