Our teams remain available (by phone, mail or video conference) and our remote user testing solutions are the perfect way to keep your research going. Take care of yourself. Client contact: +33 1 76 40 00 15 [email protected]

Discover our ressources

Feel free to download, search, exchange these resources to better understand the world of user research. If you have a question feel free to contact our experts at [email protected].

Download our white paper White Paper: Listen to your users to improve your agility

This white paper is intended to be a pragmatic approach to making listening to users an agility tool and a business tool for your organization. Whether you are a beginner or a UX pro, we hope that it will offer you clarity and some practical advice.

Download

Download our white paper White Paper: Mobile app test best practices (FR)

Publishers, application developers, product managers, digital players: this guide, the result of the work of experts in mobile testing, has been designed to help you master the quality approach of your mobile applications.

Download

Our online UX glossary User research glossary

This glossary aims to present specific words, terms and laws about user research and user experience design.

Read

Download our UX checklist Checklist : Analyse your user feedback

Analyzing user feedback can sometimes seem complex. Below you will find our 9 tips to avoid missing out on something and getting actionable learning fast.

Download

Download our UX checklist Checklist : What can you test?

It is essential to continuously collect feedback from your users in order to improve the value of your products and services. For this, you will find a list of what you can test with ferpection.com.

Download

Download our UX checklist Checklist : User feedback and analytics

In order to better understand your users, it is essential to measure their experience in terms of quantity and quality: the first tells you what and the second, why. We invite you to discover our list of good practices to analyze these two ideas together.

Download

Customer Success Stories

L'Oréal / Vichy

R.O.I. measurement, UX impact measurement, recruitment in the USA, UK and Canada, iterative remote tests, exploratory interviews, the Skin Consult Vichy case illustrates a new trend of our clients to conduct UX studies at a strategic level.

Read

Sanef Bip&Go

Understanding the users and their needs, creation of persona, co-creation workshop, etc. Discover the details of each step with the Sanef Bip&Go customer story. We have implemented a design thinking method called "double diamond" to support them in the launch of their new mobility application.

Read

Fnac Darty

Fnac Darty wanted to assess the user experience of its WeFix brand, leader in smartphone repair, from the online research to the service provided at the store. 20 users all over France became mystery shoppers for Ferpection.

Read

A few articles from our UX blog

Agile development? Test using the agile approach!

The process of redesigning your website has begun and you're planning to do it in agile mode. Whether it's being carried out internally or together with your web design agency, everything is ready and in place: the scrum master, the agile sprints, the test and learn approach. Or nearly everything that is. Because, unfortunately, you haven't planned as many tests as you have sprints.

Read

How do you test your application while it's being developed?

Is it possible to test a mobile app while it's being developed? Yes! It's now simple and easy to make your app available to a community of testers, no matter whether it's on Android or iOS (or also Windows, which we won't be discussing in this article).

Read

Why test with users?

Users are the sole arbiters of the success or failure of a website or mobile app. Through the ratings and reviews they leave on app stores, they choose whether to encourage or discourage other potential users. And it's the same with a website: 62% of visitors will abandon it if they encounter browsing difficulties (source: 2016 IBM study). Why conduct user tests? The answer is self-evident.

Read

Successfully putting together wireframes for your new website or mobile application

When launching a new digital project (whether it's a website, mobile application or new feature), there are always many uncertainties regarding the best way to proceed. The wireframe stage drastically reduces these uncertainties, thanks to prototypes and test users. In everyday language, we would simply call it a mock-up.

Read

User Testing: What, When and How?

This time you are determined to actually run a user test. But how do you go about it? This article explores the basics of testing: what, when and how.

Read

How many users should you interview?

User testing help you make decisions by reducing the uncertainty around your site or mobile application. You need to conduct research among a sufficient number of users, but how many exactly?

Read