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Remote user testing

Methodology of the study

  • 10-30 users according to targeting
  • Results in 7 to 10 business days
  • Provides user feedback in a record time and on a wide sample of users testing in their everyday environment
  • Scenario with 3 to 10 steps
  • Collect 100 to 300 positive or negative feedback
  • Post-moderated
Users follow objectives through a test protocol and describe their experience by giving positive and negative feedback. It is also possible to compare different versions or competing services.

What types of studies can you do with this methodology?

Here are some non-exhaustive examples:

UX test

UX test

To identify possibilities of improvement on a mock-up, a prototype or a live version, for mobile or desktop.

Mystery shoppers

Mystery shoppers

Test an offline service (store or telephone) and detect the frictions of the customer journey.

Test produit physique

Physical product test

To understand the use and expectations around the product.

Exploratory test

Exploratory test

Have feedback on habits in a specific situation, like a logbook.

Deliverables of a remote user test

Included:

  • User Score
  • Detailed and illustrated user feedback by steps
  • Interactive online report

Optional:

  • Video feedback
  • In-depth analysis of feedback
  • UX recommendations (wireframes, journey optimisation, information architecture rework ... as needed)
#

How does the study take place?

  • The success call allows us to define with you your objectives, the user journey to be tested and the profiles you wish to target.
  • We write the testing protocol based on this exchange, which is then validate by both sides.
  • Each user tests the website, mobile app or offline services in the conditions of his choice (home, workplace or other for online tests and in stores for mystery clients). The user's experience takes place in real life conditions.
  • The user then enters in the Ferpection platform the main problems and compliments he met during his experience.
  • Each feedback is validated (or refused) by a moderator.
  • At the end of the study, you have access to the restitution platform to consult the verbatims and screenshots or photos.
  • Several levels of analysis, UX recommendation and restitution are available as options.
User studies are generally done in four main stages; the choice of the methodologies, the targeting of the users, the recovery of the feedback and finally the analysis of this feedback.

Who can you interrogate with this method?

End customer (B2C)
End customer
(B2C)
Professional customer (B2B)
Pro customer
(B2B)
Internal customer (B2E)
Internal customer
(B2E)

When can you activate it?

Concept
Concept
Prototype
Prototype
Pre-Launch
Pre-Launch
Post-Launch
Post-Launch

Why set up this study?

  • Test the customer experience on a competing site (or application)
  • Test and compare multiple versions
  • Measure the product appreciation
  • Diagnose the obstacles and frustrations of the experience
  • Validate user appreciation
  • Check the experience on a large number of devices
  • Test the understanding of the interface
  • Prioritise new features
  • Ensure usability
  • Predict the user note
  • Test the perception of the design
  • Test the information architecture

Learn more with our article: User Testing: What, When and How?

They did remote user tests with Ferpection

Wonderbox
"We needed Ferpection to provide us qualitative and quantitative feedback. We got feedback from around 30 users and over 300 verbatims, which helped us validate the decisions we had made for our redesign."

- Mathieu Lecollaire, UX Manager at Wonderbox

Payboost
"Nothing compares to user feeback to create the best product."

- Nicolas Saison, VP Product at Fastoche by Payboost

The advice of the Ferpection expert

Ferpection
"A remote user test allows you to collect user feedback in the most realistic conditions in a short time to make the best decisions for your product."

- Grégoire Devoucoux du Buysson, Expert in studies at Ferpection

Why do a remote user test with Ferpection?

  • The remote UX test is the specialty of Ferpection.
  • We started with this, before extending our offer and our expertise to other UX research methodologies.
  • More than 700 user tests were conducted by our UX consultants.
Diversity
Diversity
Quality
Quality
Speed
Speed
Simplicity
Simplicity
Agility
Agility
Autonomy
Autonomy
Support
Support
Prioritisation
Prioritisation
Targeting
Targeting

* Licence/Copyrights: Freepik