Users follow a 3 to 10 steps scenario while explaining their experience, giving positive or negative feedback and suggesting optimizations.
You can also compare experiences on different versions or with competing services.
Get detailed feedback from users in real conditions
Identify weak and strong points
Option: video extracts
Illustrated, detailed and tagged feedback from users
Option: feedback analysis
In which cases set up this study
Prioritize functions to be developed
Test the information architecture
Test the user experience of a competitive website or app
Test the look and feel of a design
Have a prognostic of the user score
Compare different versions
Reveal pains and frictions in the user experience
Test the user experience on my point of sale or phone service
Check the experience on different devices
Validate user's adoption of the product
Test the user experience of competitive points of sale or phone services
Check the usability
Test the understanding of an interface
Perform an audit on my product before redesigning it
Any question? Any project to launch or to redesign? Feel free to contact us!