Users follow a 3 to 10 steps scenario while explaining their experience, giving positive or negative feedback and suggesting optimizations.
You can also compare experiences on different versions or with competing services.
Get detailed feedback from users in real conditions
Identify weak and strong points
Option: video extracts
Illustrated, detailed and tagged feedback from users
Option: feedback analysis
In which cases set up this study
Reveal pains and frictions in the user experience
Check the experience on different devices
Prioritize functions to be developed
Validate user's adoption of the product
Test the user experience of a competitive website or app
Perform an audit on my product before redesigning it
Compare different versions
Test the information architecture
Have a prognostic of the user score
Test the understanding of an interface
Test the look and feel of a design
Check the usability
Any question? Any project to launch or to redesign? Feel free to contact us!