The success call allows us to define with you your objectives, the user journey to be tested and the profiles you wish to target.
We write the testing protocol based on this exchange, which is then validate by both sides.
Each user tests the website, mobile app or offline services in the conditions of his choice (home, workplace or other for online tests and in stores for mystery clients). The user's experience takes place in real life conditions.
The user then enters in the Ferpection platform the main problems and compliments he met during his experience.
Each feedback is validated (or refused) by a moderator.
At the end of the study, you have access to the restitution platform to consult the verbatims and screenshots or photos.
Several levels of analysis, UX recommendation and restitution are available as options.
Who can you interrogate with this method?
When can you activate it?
Why set up this study?
Test the customer experience on a competing site (or application)
Test and compare multiple versions
Measure the product appreciation
Diagnose the obstacles and frustrations of the experience
"We needed Ferpection to provide us qualitative and quantitative feedback. We got feedback from around 30 users and over 300 verbatims, which helped us validate the decisions we had made for our redesign."
- Mathieu Lecollaire, UX Manager at Wonderbox
"Nothing compares to user feeback to create the best product."
- Nicolas Saison, VP Product at Fastoche by Payboost
The advice of the Ferpection expert
"A remote user test allows you to collect user feedback in the most realistic conditions in a short time to make the best decisions for your product."
- Grégoire Devoucoux du Buysson, Expert in studies at Ferpection
Why do a remote user test with Ferpection?
The remote UX test is the specialty of Ferpection.
We started with this, before extending our offer and our expertise to other UX research methodologies.
More than 700 user tests were conducted by our UX consultants.
Discover our other methodologies
* Licence/Copyrights: Freepik
Any question? Any project to launch or to redesign? Feel free to contact us!