What type UX research can you do with remote user testing?
Here are some non-exhaustive examples:
UX test
To identify areas of improvement on a mock-up, a prototype or a live version, for mobile or desktop.
Mystery shoppers
Test an offline service (store or telephone) and detect the points of friction along the customer journey.
Physical product test
To understand the use and expectations around a product.
Exploratory test
Obtain feedback on habits in a specific situation, like a logbook.
Deliverables of a remote user test
Included:
User Score
Detailed and illustrated user feedback by steps
Interactive online report
Optional:
Video feedback
In-depth analysis of feedback
International and translations
Custom UX recommendations: wireframes, journey optimisation, benchmark, information architecture rework...
How does this UX research takes place?
The kick-off call allows us to define together your objectives, the user journey to be tested and the profiles you wish to target.
We write the testing protocol based on this exchange, which is then validated by both sides.
We recruit users - from your local market or in your key markets - through our panel or partners.
Each user tests the website, mobile app or offline service in real-life conditions: home, workplace or other for online tests and in stores for mystery clients.
The user then submits, in the Ferpection platform, the main problems and compliments met during their experience.
Each feedback is approved or rejected by a moderator based on the quality.
At the end of the study, you have access to the platform to consult the verbatim feedback of each tester, illustrated by screenshots, photos or videos.
Different levels of analysis, UX recommandations and presentation meetings are available to fit your needs.
"Working with Ferpection felt like being part of the team. Whatever the project, they throw themselves in 100%, starting with a true sense of what their customers are looking for."
- Amandine Spinas, Customer Research Manager at BPCE Finance
"Ferpection precisely captured our needs and delivered precious KPI for our specific use case. Moreover, their tool is as simple as it gets while the "one pager" was ideal to share essential information with our management in the most impactful way!"
- Kévin Galant, UX/UI Designer Kiabi
"Thanks to these usability tests, we received precise and solid answers to our questions. The UX research was fast and we now have clear insightful data to share with our partner and management."
- Gautier Gaschaud, E-Trade Marketing Puma
"We called on Ferpection to provide us with qualitative and quantitative feedback. We had feedback from about 30 people and 300 verbatims, which enabled us to validate certain points following the redesign."
- Mathieu Lecollaire, Responsable UX at Wonderbox
Why do remote user testing with Ferpection?
The remote UX test is the specialty of Ferpection.
We started with this, before extending our offer and our expertise to other UX research methodologies.
More than 700 user tests have been conducted by our UX consultants.
