"The design thinking approach proposed by Ferpection helped us to understand our targets, to focus on one rather than another, to establish precise profiles and to prioritize the functionalities that would set us apart from Waze for example. As for the execution, I am satisfied: the method, the breakdown, the understanding of our problem, the reactivity, the precise final results report, the readable supports, everything is there."
- Bryan Body, Product Lead Bip&Go
"We partnered with Ferpection on strategic subjects. They were able to conduct international exploratory researches impeccably while offering an innovative analysis framework, which deeply helped structure our strategic thinking and our roadmap."
"We got in touch with Ferpection in order to identify the optimization points in our application SIMA, targeted for our maintenance staff. With efficiency and flexibility, they conducted testing with their user testers and interviewed our staff in order to guranatee a fluid experience that meets our users needs."
- Marie Bouard, Paris City Council
"Ferpection's user research allowed us to confirm the choices we made during the redesign of our applications and test them with real users."
- Nicolas Haese, Head of Mobile at Leroy Merlin
Why do an individual user interview with Ferpection?
We are specialists in remote and face-to-face UX research.
A specialized facilitator will lead the user interviews.
The heart of our activity is the UX study of digital interfaces. We have carried out over 700 studies of websites and mobile applications, as well as chatbots, terminals and connected objects.
Beyond the digital, we have expert knowledge of the study across the entire customer journey: media, website, store, customer service, app, ...
Discover our other UX research methods
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You have a project and wish to adopt a user-centric approach?