See all solutions
Results in 2 to 3 weeks
Allows you to have spontaneous reactions and to dig into specific elements with personalised follow-up questions locally or in your key markets
Interview duration 45 minutes
1 user and 1 professional facilitator
By phone, video, or face to face
What type of UX research can you do with user interviews?
Here are some non-exhaustive examples:
To identify possible improvement on a mock-up, a prototype or a live version, for mobile or desktop.
Physical product testing
To understand the use and expectations around the product.
To understand customer behaviors and needs.
Deliverables of an individual user interview
Report with analysis of interviews
Room rental and management
International and translations
How does this UX research takes place?
The Success call will allow us to finalise with you the goals and the protocol of the research.
We recruit users according to criteria identified together upstream, all across the world.
We write in parallel the interview guide that will be followed by the facilitator during the interviews.
During the interview, whether they are done face-to-face or remotely, the facilitator is assisted by another professional who transcripts the sessions.
When technically possible, we take a video capture of the tester's screen and / or webcam.
Analysis from toplines to in-depth report, including cultural awareness in the case of international interviews.
Our user researcher's tip
"In order to consolidate the results, it is important not to diversify the profiles within the same sample."
Anaïs Valentin, User Research Director at Ferpection
Why do an individual user interview with Ferpection?
We are specialists in remote and face-to-face UX research.
A specialised facilitator will lead the user interviews.
The heart of our activity is the UX study of digital interfaces. We realised more than 700 studies of websites, mobile applications, but also chatbots, terminals and connected objects.
Beyond the digital, we master the study of the entire customer journey: media, website, store, customer service, app, ...
Discover our other UX research methods
* Licence/Copyrights: Freepik