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User interview


  • 6-8 users according to targeting
  • Results in 2 to 3 weeks
  • Understanding the expectations and behaviours of your customers on specific and defined topics. Interviews can be done by phone, video call or in person. A user test can be done during the interview according to the requirements. Duration of each interview: 45-60 minutes


  • Explore and identify user's gains and pains
  • Collect spontaneous reactions
  • To understand customer's behaviours and expectations
  • To go into subjects in depth


  • Report with analysis of interviews

In which cases set up this study

  • Test the information architecture
  • Test different versions
  • Define most valuable functions
  • Perform an audit on my product before redesigning it
  • Check the usability
  • Define the information architecture
  • Learn about my users and their needs
  • Reveal pains and frictions in the user experience
  • Test the look and feel of a design
  • Test the understanding of an interface