See all solutions

User interview

Research methodology

6-8 individuals
Results in 2 to 3 weeks
Allows you to have spontaneous reactions and to dig into specific elements with personalised follow-up questions locally or in your key markets

Interview duration 45 minutes
1 user and 1 professional facilitator
By phone, video, or face to face

Ask for a quote

What type of UX research can you do with user interviews?

Here are some non-exhaustive examples:

UX testing

To identify possible improvement on a mock-up, a prototype or a live version, for mobile or desktop.

Physical product testing

To understand the use and expectations around the product.

Customer knowledge

To understand customer behaviors and needs.

Deliverables of an individual user interview

Included:

Report with analysis of interviews

Optional:

Interview videos
UX recommendations
Prototype animation
Room rental and management
Transcription
Post-study coaching
International and translations

How does this UX research takes place?

The Success call will allow us to finalise the goals and the protocol of the research.
We recruit users according to the criteria identified together in the kickoff call, all across the world.
Simultaneously, we write the interview guide that will be followed by the facilitator during the interviews.
During the interviews, whether they are done face-to-face or remotely, the facilitator is assisted by another professional who transcribes the sessions.
When technically possible, we take a video capture of the tester's screen and / or webcam.
Analysis from toplines to in-depth report, including cultural awareness in the case of international interviews.

User studies are generally done in four main stages; the choice of the UX research method, the targeting of the users, the recovery of the qualitative data and finally the analysis of this qualitative data.

Who can you target with user interviews?

End customer
(B2C)

Pro customer
(B2B)

Internal customer
(B2E)

When can you conduct user interviews?

Concept

Prototype

Pre-Launch

Post-Launch

Why conduct user interviews?

Define the most valuable features of a website or application
Diagnose the difficulties and frictions of the user experience
Test the understanding of the interface by the testers
Ensure the digital interface is ergonomic
Test the perception of the design of the website or the app
Discover users and their needs
Test the information architecture of the interface
To conduct global research with a strong understanding of cultural differences

Find the research method adapted to your needs

Learn more with our article: User Testing: What, When and How?

They did user interviews with Ferpection

"We partnered with Ferpection on strategic subjects. They were able to conduct international exploratory researches impeccably while offering an innovative analysis framework, which deeply helped structure our strategic thinking and our roadmap."

- Adrienne Rostaing, Analytics & Customer Services Manager for Guerlain

"Through Ferpection research, we were able to understand our new users' experience and make sure we could deliver a roadmap that meets customers' expectations."

- Céline Bonnevay, Head of Mobile Applications Product for Meetic

Our user researcher's tip

"In order to consolidate the results, it is important not to diversify the profiles within the same sample."

- Anaïs Valentin, User Research Director at Ferpection

Why do an individual user interview with Ferpection?

We are specialists in remote and face-to-face UX research.
A specialised facilitator will lead the user interviews.
The heart of our activity is the UX study of digital interfaces. We have completed more than 700 studies of websites, mobile applications, but also chatbots, terminals and connected objects.
Beyond the digital, we master the study of the entire customer journey: media, website, store, customer service, app, ...