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Import existing customer feedback

Methodology

  • 5000 users according to targeting
  • Continuously
  • App stores, customer services and social networks enable you to capture your user's’ voice. Their feedback are collected and ready for analysis in our platform, moderated if needed.

Benefits

  • Collect spontaneous reactions
  • Prioritize optimizations
  • Having a continuous process for user feedback

Deliverables

  • Customer feedback ready for analysis in Ferpection dashboard
  • Optional : answer feedback

In which cases set up this study

  • Prioritize functions to be developed
  • Analyse feedback from stores or customer service
  • Reveal pains and frictions in the user experience