This benchmark identifies the main points of friction and satisfaction encountered by users during a classic shopping experience on a luxury brand website.
DownloadThe complete guide to user experience: definitions, questions, different UX research methods, setting up and succeeding in UX research, becoming a UX researcher and more!
DownloadUX and video games: what are the main areas for improvement that publishers need to know in order to attract even more players?
DownloadThis manifesto covers all the basics on different UX research methodologies, when to use them, how to calculate sample participant size and more!
DownloadThis white paper is intended to be a pragmatic approach to making listening to users an agility tool, and a business tool for your organization. Whether you are a beginner or a UX pro, we hope that it will offer you clarity and some practical advice.
DownloadThis benchmark aims to identify main pain points and best practices for English users when they do a purchase journey on a retailer website, looking for a pair of jeans. 10 websites of UK retailers were tested by 15 testers each, for a total of 150 users.
DownloadPlanning to launch your website or mobile app in the US market? Understanding the basics of American culture and its influence on the American digital landscape will prove invaluable in adapting your product.
ReadPlanning to launch your website or mobile application in the Chinese market? Understanding the basics of Chinese culture and its influence on the Chinese digital landscape will prove invaluable in adapting your product.
ReadPlanning to launch your website or mobile app in the Japanese market? Understanding the basics of Japan culture and its influence on the Japan digital landscape will prove invaluable in adapting your product.
ReadThis glossary aims to present specific words, terms and laws about user research and user experience design.
ReadAnalyzing user feedback can sometimes seem complex. Below you will find our 9 tips to avoid missing out on something and getting actionable learning fast.
DownloadIt is essential to continuously collect feedback from your users in order to improve the value of your products and services. For this, you will find a list of what you can test with ferpection.com.
DownloadIn order to better understand your users, it is essential to measure their experience in terms of quantity and quality: the first tells you what and the second, why. We invite you to discover our list of good practices to analyze these two ideas together.
DownloadCustomer Success Stories
R.O.I. measurement, UX impact measurement, recruitment in the USA, UK and Canada, iterative remote tests, exploratory interviews, the Skin Consult Vichy case illustrates a new trend of our clients to conduct UX studies at a strategic level.
ReadUnderstanding the users and their needs, creation of persona, co-creation workshop, etc. Discover the details of each step with the Sanef Bip&Go customer story. We have implemented a design thinking method called "double diamond" to support them in the launch of their new mobility application.
ReadFnac Darty wanted to assess the user experience of its WeFix brand, leader in smartphone repair, from the online research to the service provided at the store. 20 users all over France became mystery shoppers for Ferpection.
ReadA few articles from our UX blog
The process of redesigning your website has begun and you're planning to do it in agile mode. Whether it's being carried out internally or together with your web design agency, everything is ready and in place: the scrum master, the agile sprints, the test and learn approach. Or nearly everything that is. Because, unfortunately, you haven't planned as many tests as you have sprints.
ReadIs it possible to test a mobile app while it's being developed? Yes! It's now simple and easy to make your app available to a sample of testers, no matter whether it's on Android or iOS (or also Windows, which we won't be discussing in this article).
ReadUsers are the sole arbiters of the success or failure of a website or mobile app. Through the ratings and reviews they leave on app stores, they choose whether to encourage or discourage other potential users. And it's the same with a website: 62% of visitors will abandon it if they encounter browsing difficulties (source: 2016 IBM study). Why conduct user tests? The answer is self-evident.
ReadWhen launching a new digital project (whether it's a website, mobile application or new feature), there are always many uncertainties regarding the best way to proceed. The wireframe stage drastically reduces these uncertainties, thanks to prototypes and test users. In everyday language, we would simply call it a mock-up.
ReadThis time you are determined to actually run a user test. But how do you go about it? This article explores the basics of testing: what, when and how.
ReadUser testing help you make decisions by reducing the uncertainty around your site or mobile application. You need to conduct research among a sufficient number of users, but how many exactly?
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White Paper: Listen to your users to improve your agility
UX Design in China
User research glossary
Checklist : Analyse your user feedback
Checklist : What can you test?
Checklist : User feedback and analytics